Privacy Policy

Last Updated: 17 October 2026

At Dilnaaz Crafts, accessible at https://dilnaazcrafts.in, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or contact us, we may collect your name, phone number, email address, billing and shipping address, order details, payment status, and customisation information such as photographs, names, or messages you provide.

How We Use Your Information

We use your information to:

Process and deliver orders.
Create personalised products and digital previews.
Provide order updates and customer support.
Process payments, refunds, and cancellations.
Improve our website and prevent fraudulent activity.
Send promotional messages where you have consented.

Sharing Your Information

We may share necessary information with payment providers, courier companies, website service providers, and other partners who help us operate our business. We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to maintain shopping sessions, improve functionality, and understand website usage. You can manage cookies through your browser settings.

Data Security and Retention

We take reasonable measures to protect your information and retain it only for as long as necessary for business, legal, accounting, and customer service purposes.