Return & Refund Policy

Last Updated: 17 October 2026

At Dilnaaz Crafts, we take care to prepare and package your order. If something is wrong with your purchase, please contact us so we can review the issue.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. Include your order number and clear photographs or an unboxing video showing the issue.

We will review your request and, where appropriate, offer a replacement, repair, or refund in accordance with applicable law and the circumstances of the order.

Personalised and Custom-Made Products

Personalised products are made according to the details you provide and generally cannot be returned for a change of mind or an error in customer-submitted information after production approval. This does not affect your rights regarding defective, damaged, or incorrectly supplied products.

Return Eligibility

Returns must be approved by our team before you send any item back. Where a return is approved, we will provide instructions for packaging and shipping.

Refund Processing

Approved refunds will be issued through the original payment method where possible. Processing and bank settlement times may vary. We will communicate the applicable timeline after reviewing your request.